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Do you wish to share a comment or file a complaint about ZOU! TER Sud trains?
People with Disabilities (PWD) and Reduced Mobility (RM) Individuals: Please contact us for any complaints regarding assistance services at the station.
CONTACT US
Do you have a question, complaint, or suggestion about TER SUD? Get in touch with us!
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Real-time traffic information for TER in the Sud region: Updates 7/7 and answer questions.
Accessibility for Deaf and Hard-of-Hearing Individuals
Thanks to this translation platform, individuals who are Deaf or hard of hearing can communicate with our customer service representatives using French Sign Language, spoken French with added visual support, or real-time speech-to-text transcription through a relay operator.
This platform is accessible from a computer equipped with a webcam and a high-speed internet connection.
Mediator
Did your journey not meet your expectations? Are you contesting a fine? You can file a complaint with the mediator through their website or by mail. One requirement: you must have first received a notice from the relevant SNCF service.
To contact the mediator, Henriette Chaubon:
Online: Click on this link
By Mail:
SNCF VOYAGEURS Mediator
TSA 37701
59973 Tourcoing Cedex
France
Please remember to include a copy of all documents related to your case with your request. You will receive a response within 90 days. All cases are handled confidentially.
