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Information and complaints

In this page, find out all the information you need.

Looking for information about your trip?

  • Your tickets can be cancelled free of charge up to the day before departure on your purchase channel.
  • Consult the most frequently asked questions/answers: the conditions for using your ticket, your journey, the rules on board...
  • Do you have a question about a TER season ticket, a TER discount card or a specific regional ticket? Consult the relevant product page on this site.
  • You haven't found the answer to your question? Send us your question or comment using our online form.

Good to know: TER tickets are valid for 1 day (except under specific conditions).

You can take another TER train/bus on the same day, as long as you respect the date, route and conditions of the fare purchased.

Do you have any concern about your trip?

You wish to make a complaint about a delay or cancellation of a TER train ?

Your request relates to another TER subject ?

Your request concerns a TGV Inoui or Intercités journey, with or without a TER connection ?

Does your request concern your ticket?

You have bought your ticket on the TER Sud Provence-Alpes-Cote-d'Azur website ?

Fill in the complaints form.

Have you bought your ticket at a station?

Go to a TER station ticket office.

Have you bought your ticket on the website of an approved travel agency?

Then contact the agency directly.

You have a question, or encountered a problem with one of the following cards or services ?

  • Contact TER SUD:

    • Contact TER SUD, Monday to Friday from 8am to 8pm on the freephone number: 0 800 11 40 23 (free service and call). Select choice 2 (for a TER journey) then 2 again (for an annual season ticket) to be put in touch with the Subscription Centre.

  • If you have any questions about the Pass ZOU!, the Southern Region has an exclusive telephone number to answer your request: 04 86 88 50 50. This telephone service is open from Monday to Friday, 8am to 6pm.

  • Contact the Safety/Security Pass Subscription Center, Monday to Friday, 9am to 5pm, toll-free: 0800 511 833 (free call)

  • All the information you need, including card benefits, beneficiaries, lists of documents required, rules for using the card and how to renew it, can be found on our website.